Cancellation & Refund Policy

This policy explains how cancellations, rescheduling and refunds are handled for consultations and services booked with Olukuhle Consultants (Reg. No. 2024/127271/07). It forms part of our Terms of Service.

Consultation Bookings

Consultations booked through our online booking page must be made at least 24 hours in advance. If you need to reschedule, please do so at least 4 hours before your scheduled time via your confirmation email or by contacting us directly.

Consultations cancelled 24 hours or more before the scheduled time are eligible for a full refund, where a booking fee was paid. Cancellations made with less than 24 hours' notice, or missed appointments without notice, are not eligible for a refund.

Professional Service Fees

Once we have begun work on your registration, application or compliance matter — including preparing documents, submitting applications, or liaising with third parties such as CIPC or SARS on your behalf — our professional service fees become non-refundable, as this reflects time and work already completed.

If you cancel a service before any work has commenced, you are entitled to a full refund of professional fees paid, less any transaction or processing fees already incurred.

Statutory & Third-Party Fees

Fees paid to third-party bodies such as CIPC, SARS, CIDB or other statutory institutions are separate from our professional fees and are non-refundable once submitted, as these are outside our control and are governed by the relevant institution's own policies.

Outcomes Outside Our Control

Olukuhle Consultants will always act diligently and professionally on your behalf. However, we cannot guarantee specific outcomes, approval timelines, or decisions made by third-party government bodies or institutions, and such outcomes do not on their own qualify for a refund of professional fees where the work was carried out correctly and in good faith.

How to Request a Refund

To request a refund or discuss a cancellation, please contact us at admin@olukuhle.co.za, via WhatsApp on 068 762 6152, or call 060 465 3296. Please include your name, the service or booking in question, and the reason for your request.

Approved refunds will be processed within 7\u201314 business days, back to the original method of payment where possible.

Changes to This Policy

We may update this policy from time to time. Continued use of our website or services after changes are made constitutes acceptance of the updated policy.

Contact Us

For any questions regarding this policy, please contact us at admin@olukuhle.co.za or 060 465 3296.